Frequently Asked Questions

The method we use for cleaning is hot water extraction, commonly referred to as steam cleaning. Mr Steamer’s exclusive hot water extraction method removes the toughest, deepest dirt safely and gently. Hot water and a specially formulated cleaning solution are injected deep within the carpet fibres. Then, a powerful suction extracts deep-down dirt, allergens, cleaning solution and 95% of the moisture. It’s the cleaning method most recommended by carpet manufacturers.

A light vacuum is recommended especially for end of lease jobs, alternatively we can pre vacuum the carpet with a Kirby for an additional charge.

Typically a standard room is 3.5m x 3.5m, Living room/dining room combos are considered two areas. Any room that is double the size of a standard room will be charged as 2 rooms.

Although most spots that are removed from carpet do not reappear, some substances in the carpet underlay may wick to the surface after cleaning, this can be caused by a previous carpet cleaner over wetting your carpet or a heavy spillage that has seeped deep into your underlay. It is normally recommend to allow at least a few months for the stain to settle and then re steam the carpets.

We cannot guarantee that we will remove all spots or stains. There are substances that can permanently discolour the carpet fibres. The age of the carpet and the type of carpet fibres also plays a factor in this. The technician will try to determine if this is the case prior to cleaning but they are not always able to determine this before trying to remove the spots.

We are happy to work with you to correct any situation that may arise. In some cases this can mean spot cleaning specific areas of concern or even completely re-cleaning the area in question. In the end, we’re not satisfied until you are.

As the finishing touch to your thoroughly cleaned carpet and/or upholstery, specially formulated protector can be professionally applied. These products help carpet and upholstery resist soiling from dry dirt, water- and oil-based spills by wrapping each fibre in a protective coating. This extra layer gives you more time to clean up spots and spills before they soak into the fibres, helping you keep your carpet and upholstery looking its best between professional cleanings. Plus, it makes vacuuming and cleaning up spots easier.

A dry soil protector comes on most carpet from the manufacturers. This is a wear dated product and is removed over time with every day traffic. Carpet manufacturers recommend that you have this protector reapplied about once a year, and perhaps more often on heavy traffic areas.

While professional cleaning may impact the protective coating on your furniture, the dry soils that accumulate on it over time along with the strain of daily living cause this coating to deteriorate. To keep your valuable upholstered furniture protected from the damage of dry soil, we can re-apply this coating following cleaning.

Your specific upholstery fabric will determine which cleaning method we use. While the cleaning method along with optional protector application determines the drying time, typical dry time ranges from 6-12 hours.

On an average 6 room house it will take approximately 1 hour. This time can vary depending on how soiled the carpet is and if any necessary spot removal treatments are needed.

Dry time is affected by humidity, temperature, air flow and what you carpet is made out of. It can take anywhere between 2-8 hours for the carpet to completely dry, depending on the aforementioned variables. Using fans in any rooms cleaned and turning your air conditioning or heating system on, depending on the time of year, can help accelerate drying time. Be sure not to shift any timer or metal furniture on the wet carpet as this can cause colour transfer or rust to appear on your carpets. You may walk on your carpet immediately after cleaning, but avoid wearing street shoes, as they may re-soil your carpet. We suggest wearing clean rubber soled shoes. Be especially careful when walking from damp, carpeted areas on to non-carpeted areas to avoid slipping.

The problem results from residues being left in the carpet which attract dirt. Usually this is caused by the use of soap in the cleaning process that has not been rinsed out completely. Our specially formulated solution and hot water extraction cleaning process leaves little to no residue behind to attract dirt.

As the carpet dries, these bubbles or ripples should start to lay flat again. Once it is dry they should be virtually unnoticeable. This is usually a sign that the carpet was in need of re-stretching prior to the cleaning. If these ripples do not go away after it is completely dry then your carpets need to be re-stretched.

We cannot guarantee that the cleaning will get rid of all the fleas. We usually recommend that the customer kill the adult fleas first by whichever method they prefer, this is something that a professional exterminator might be able to help with. Please keep in mind that the carpet is not the only place fleas will lay eggs, you might consider having your upholstery treated and cleaned as well as any area rugs or pet beds.

The deodoriser’s enzyme acts to digest organic odour sources such as vomit, feces, urine, milk, blood, etc. This product removes organic odours that it contacts. It also uses a neutralizer to give immediate relief from any odours while the enzyme is working. The key to complete removal of an odour is that this product must reach all contaminated surfaces. If the odour causing source has penetrated the backing and possibly the padding we cannot guarantee complete removal of the odour.

Manufacturers recommend having upholstered furniture professionally cleaned every 6-12 months depending on use.

We use our powerful hot water extraction cleaning process because it provides the deepest cleaning of all the possible methods.